Vision, mission and 12 core values of The East Rose Dental Clinic

 

Vision

To become a trusted dental network in Vietnam and Southeast Asia, chosen with confidence by patients from Vietnam and around the world for treatment quality, professional service and a reputation built with consistency over time.

Mission

The East Rose Dental is dedicated to creating healthy, harmonious and beautiful smiles for communities in Vietnam and around the world through clinical expertise, professional ethics, devoted care and the positive values of the Vietnamese people.

We continuously improve the quality of treatment and contribute to advancing Vietnamese dentistry on the global stage, affirming the reputation, knowledge, capabilities and strength of Vietnam within the international dental community. At the same time, The East Rose Dental strives to create meaningful economic value, attract resources and contribute positively to the development of the country.

Our growth is always closely connected with social responsibility. We are committed to creating employment opportunities, improving the lives of our employees, helping disadvantaged children continue their education and supporting people in difficult circumstances so they can access essential health care. We also contribute to improving community wellbeing, support the construction of homes for disadvantaged families and take part in initiatives that promote the sustainable development of Vietnam.

Every smile restored helps spread positive values.

Every step forward by our company creates meaningful value for the community and our homeland, Vietnam.

Core Values

Every activity at The East Rose Dental is built upon five core values:

1. Treatment based on sound clinical principles
Every examination, diagnosis and treatment is based on clinical expertise, scientific evidence and indications appropriate to the actual condition of each patient.

2. Practice in full compliance with the law
We strictly comply with all applicable laws, professional codes of ethics, clinical procedures and the internal regulations of the company.

3. Professional ethics as our foundation
We practise with honesty, dedication and responsibility, always respecting the rights, safety and lawful interests of every patient.

4. Treatment quality and patient interests come first
Every clinical decision is guided by patient safety, treatment effectiveness and the long term interests of the patient.

5. Building our reputation through real treatment outcomes and dedicated care
The reputation of The East Rose Dental is built through treatment quality, patient satisfaction and the dedicated service of every member of our team.

Our Philosophy

The East Rose Dental believes that a healthy and beautiful smile offers more than aesthetic value. It can strengthen confidence, improve quality of life and create new opportunities for every individual.

For this reason, every activity at The East Rose Dental is guided by the following objectives:

• Deliver the right treatment from the outset.
• Provide honest consultations and appropriate treatment indications.
• Continuously strengthen our clinical expertise.
• Invest in modern technology and advanced equipment systems.
• Build trust through real treatment outcomes.

The Culture Of The East Rose Dental

The culture of The East Rose Dental is built upon five groups of values that guide the actions of every team member:

1. Love, Unity and Support
We respect, cooperate with and support our colleagues, working together to create a positive, compassionate and connected workplace.

2. Dedication, Integrity and Honesty
We work with responsibility, honesty and transparency, always placing the interests of our patients and the shared interests of the company above personal interests.

3. Creativity, Innovation and Diligence
We continuously learn, innovate and improve our processes. Every team member is encouraged to seek appropriate solutions that enhance work quality, treatment effectiveness and the patient experience.

4. No Blame, Take 100 Percent Responsibility
Every team member takes full responsibility for their work and results. When a problem arises, we focus on finding solutions instead of making excuses or blaming others.

5. Always Say “YES” to Solutions and Remain Resilient Through Every Challenge
We maintain a positive mindset, actively seek solutions, remain ready to overcome difficulties and persevere in pursuing the shared goals of the company.

12 typical strengths and core values of The East Rose Dental Clinic:

1. Strong history: The East Rose Dental Clinic - Since 2000 - Top 2nd - All On 4 Vietnam, established in 2000 has a history of more than 23 years of clinic operation, this is a point of great pride and precious. We have accumulated a lot of experience in treating patients, which is something that not every clinic has. We have treated more than tens of thousands of cases including difficult and complex cases. This has proved the real capacity and prestige of The East Rose Dental Clinic.

2. Team of doctors: Proud of a team which is included good doctors who experienced from 17 to 26 years in the profession. Our doctors all graduated from Ho Chi Minh City Medicine and Pharmacy University, worked at the National Hospital of Odonto-Stomatology in Ho Chi Minh City and trained at universities leading in the world such as the US (Harvard University), Germany, Australia, Japan.... Representative of the clinic is:

Doctor Nguyen Thi Thu Thuy – Chief Physician

• Dental treatment consultant
• Doctor of the National Hospital of Odonto-Stomatology with more than 23 years of experience in dental examination and treatment.
• Specializing in implants, teeth restorations, All On 4 / All On 6 implant restorations
• Aesthetician of porcelain teeth / porcelain veneers
• Dr. Thuy is highly appreciated for her professionalism, experience, friendliness and always listening to customers' opinions during the examination and treatment process.

With associates:

• Doctor. Tran Thanh Binh – specialist level 1 doctor
• Doctor Nguyen Vo Dang Quang – specialist level 2 doctor
• Doctor Nguyen Tuan Truong
• Doctor Nguyen Tien Phat
• Doctor Bui Thi Cam Tu
• Doctor Nguyen Thi Hong Ngoc

Readmore: Out Staff Specialists of The East Rose Dental Clinic

3. High quality of treatment: Positioned as a high-quality dental treatment at a reasonable cost. A team of experienced and qualified doctors, combined with the most modern equipment, 100% genuine imported materials, we always bring higher quality service and treatment results than what we have committed.
Unlike other industries, for example, when you buy a pill or a bottle of water, the quality of the goods can be the same everywhere in the world so customers can consider and pick the price. However, for the medical industry in general as well as in particular, the quality of treatment depends a lot on the skills and qualifications of the doctor, the reputation and the age of the clinic as well as the advanced technology. , equipment, materials, etc., so it is impossible to compare the quality of this clinic with another clinic, or that of a doctor with another doctor, so all price comparisons are lame.
This is a point of great attention when choosing a dentist for treatment, we are proud to be positioned as High-Quality Dentistry but Cost Under Value. We always deliver a higher quality of treatment than we promise.

4. Reviews from customers: Ranked 51st globally and 2nd in Vietnam: The East Rose Dental Clinic is rated very honestly by customers and is ranked #51 globally and #2 in Vietnam with a GCR score of 4.16/5.0.
The actual evaluations as well as reviews from Google, Global Clinic Rating, Social Media, ... will help customers have a more objective view of the prestige of : The East Rose Dental Clinic for their domestic and foreign customers.

5. Constantly updating and learning new technologies: The East Rose Dental Clinic is equipped with the most modern equipment today, in order to comprehensively support patients, as well as shorten treatment time with equipment such as:

• 3Shape TRIOS Intraoral scanners: With this machine, we don't need to use dental materials (alginate, rubber ...) to take dental impressions in the patient's mouth like before, which often causes discomfort to the patient, instead, the scanner gives an accurate measurement of all angles and sizes of teeth and soft tissues around the teeth quickly - neatly - quickly, creating a comfortable feeling for the patient. High precision, built-in intelligent AI.
• X-guide - Implant Dentistry Technology using Navigation (Implant Navigation): Implant navigation technology can be applied in exceptionally complex cases where conventional dental implant procedures are not feasible. This includes patients with severe jawbone atrophy, implant placements near the lower jaw nerve, or individuals with limited mouth opening, requiring implantation in the inner tooth region
• DSD – Digital Smile Design
• The PaX-i3D SMART CBCT Scanner helps to survey 3D images of the entire structure of the maxillofacial region.
• The system of making porcelain teeth with modern technology CAD/CAM
• KaVo OP 3D Pro ( Germany )
• Dental Intraoral Cameras
• 3D Endo, cone-beam computed tomography, and electronic apex locator.
• Piezomed equipment ( Germany ) for bone surgery and extraction. 
• TMJ Laser Diode Epic X for temporary relief of minor pain, is the only diode laser in the USA with three unique therapy modes – Soft Tissue Surgery, Whitening, and Pain Therapy.
• KaVo (Germany) implant motor
• Other modern machines and equipments…

6. Genuine products: The East Rose Dental clinic is committed to always using materials imported directly from the world's leading dental material companies from Germany, Switzerland, Japan such as: DENTSPLY, Vivadent, 3M, GC... The treatment methods are performed by 3D computer technology - CAD / CAM with 7 - 15 years warranty for all types of porcelain teeth, Veneers, Inlay, Onlay...

7. Listening to customers: The East Rose Dental Clinic always listens to understand the needs of customers and always puts the interests of customers first. We always try our best to help, solve all the needs of our customers and always bring more benefits and best values to customers than what customers expect.

8. Slogan - From Good to Perfect: With the slogan “From Good to Perfect” is the goal that The East Rose Dental Clinic has been aiming for, that's why the entire staff at the clinic are constantly learning to develop and improve their qualifications, skills, attitudes and professional manners to serve customers better.

9. 5-star service attitude: All staff are trained according to clinic standards with a gentle and friendly attitude, always ready to listen, respect, understand to able to meet all the customer’s needs.

10. There is a strict infection control and hygiene process following to European standards: The sterile and hygienic process at the clinic is strictly controlled, meeting the sterility requirements according to European standards and the standards of the Health Department to make sure 100% safety for you.

11. Reasonable price: The cost of treatment at The East Rose Dental Clinic is evaluated by customers as reasonable, customers evaluate that: they receive treatment quality and service attitude more than what they expect and more than the price they paid. True to the criteria of High-Quality Dental but the Cost is Below Value.

12. Peace of mind with a long-term warranty: The company's headquarters is a fixed asset, not rented, so customers can rest assured to return to the warranty after many years without fear of losing their rights. Customers will be fully warranted and more than what the dentist has committed.

The East Rose Dental – Since 2000 – Top 2nd - All On 4 Vietnam

• Clinic District 2: 166 Dong Van Cong, Cat lai Ward, Ho Chi Minh City (adjacent to Vista Verde apartment).
• Clinic District 1: 30-36 Phan Boi Chau St, 1st - 2nd floor, Ben Thanh Ward,  Ho Chi Minh City (at the East Gate of Ben Thanh Market).
• Hotline Call:  Viber, Zalo, Messenger, Skype, WhatsApp: + 84 908 321 455 / +84 931 857 885
• Hotline:  +84 28 3742 3999 (District 1) / (+84) 28 3825 8778 (District 2)
• Email: info@dentalrose.net  / rosedentalclinicvn@gmail.com 
• Facebook: https://www.facebook.com/dentalclinichcmc/
• Instagram: https://www.instagram.com/theeastrosedentalclinic/
• Website: https://eastrosedental.com/
• Youtube: https://www.youtube.com/@nhakhoatheeastrosedental3475